Courses in CX & Operations
Practical training built from 10+ years leading CX and service teams across Southeast Asia — designed so you can apply it the day after class.
Join an upcoming cohort
AI-Powered Customer Journeys
Work on a real brand from start to finish: use AI to analyze customer reviews, build a prototype of the fix, calculate the ROI, and present your case at Demo Day in front of a judging panel.
Khách Chấm 5 Sao, Sao Vẫn Không Quay Lại?
Five-star ratings, but customers still don't come back? This workshop pairs customer experience with decision quality to help SME owners turn CX metrics into sustainable revenue.
Not sure yet? Start with a 60-minute workshop
“Soi friction của Shopee bằng 3W” — 99.000₫, fully credited toward AI-Powered Customer Journeys if you enroll.
In-house training, built around your team
Every program is tailored to your business. We start by understanding your team's needs before designing a single slide.
Customer Experience (CX)
Journey mapping, finding and fixing friction, service recovery, and turning CX data into decisions your team can act on.
Service Operations
AI-supported service operations: processes, quality, SLAs, and workload management that hold up as you scale.