Courses in CX & Operations
Practical training built from 10+ years leading CX and service teams across Southeast Asia — designed so you can apply it the day after class.
AI-Powered Customer Journey
One method, four ways to learn it — from a 60-minute taster to a full course or 1:1 coaching. Pick the format that fits where you are.
Vì sao khách bỏ dở đơn hàng Shopee? Góc nhìn từ Wait – Work – Worry
Score a real Shopee journey with the 3W + Wow method — Wait, Work, Worry and the Wow moments worth keeping — and see how customer data can overturn your first impressions.
AI-Powered Customer Journeys
Work on a real brand from start to finish: use AI to analyze customer reviews, build a prototype of the fix, calculate the ROI, and present your case at Demo Day in front of a judging panel.
Chiến Lược Giữ Khách Thời Đại AI
A 4-session course for business owners on keeping customers coming back in the age of AI — run by Hân Trí, with NG Consulting.
1:1 Coaching with Angie
Apply Find → Fix → Prove to your own customer journey or career goals, one-to-one with Angie — at your pace, on your real challenges.
CX × Decision Quality
Khách Chấm 5 Sao, Sao Vẫn Không Quay Lại?
Five-star ratings, but customers still don't come back? This workshop pairs customer experience with decision quality to help SME owners turn CX metrics into sustainable revenue.
In-house training, built around your team
Every program is tailored to your business. We start by understanding your team's needs before designing a single slide.
Customer Experience (CX)
Journey mapping, finding and fixing friction, service recovery, and turning CX data into decisions your team can act on.
Service Operations
AI-supported service operations: processes, quality, SLAs, and workload management that hold up as you scale.